1. Introduction
Naina Services LLP (“us”, “we”, “our”, “Company”, “On Cleaning Duty” or "OCD", which also includes its affiliates) is the author and publisher of the internet resource www.oncleaningduty.com (“Website”) (also including but not limited to the mobile applications).
We operate a laundry and dry-cleaning marketplace that connects customers with partner stores and delivery partners for pickup, cleaning, and delivery services.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the OCD customer application, website, and related services (collectively, the "Platform").
By creating an account, logging in, placing an order, or otherwise using the Platform, you consent to the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide Directly
| Category | Data Collected | Purpose |
| Account & identity | Mobile phone number (10-digit Indian number, primary identifier), full name, profile photograph | Account creation, authentication, order fulfilment, communication |
| Delivery addresses | Address type (Home/Work/Other), full name, house/flat number, landmark, complete address, address line 2, city, state, latitude & longitude coordinates | Pickup and delivery scheduling, service-zone validation, order routing |
| Order information | Selected store, services/garments, add-ons, hangers, pickup & delivery time slots, special instructions, coupon codes applied | Order processing, billing, service fulfilment |
| Cancellation & support | Cancellation reasons, support ticket category, description, uploaded images | Issue resolution, quality assurance, dispute handling |
| Ratings & reviews | Order rating, pickup rating, delivery rating, written reviews (1–5 stars) | Service quality monitoring and partner accountability |
| Waitlist / interest | Latitude, longitude, city name (when you express interest in a non-service area) | Expansion planning and service availability notifications |
2.2 Information Collected Automatically
| Category | Data Collected | Purpose |
| Device information | Device ID, device name, operating system version, app version | Security, fraud prevention, compatibility, support |
| Push notification token | Firebase Cloud Messaging (FCM) device token | Order status updates, promotional and transactional notifications |
| Location data | GPS coordinates (with your permission), reverse-geocoded city | Store discovery, service-zone availability, nearest-store matching |
| Usage data | Last login timestamp, last order date, in-app navigation patterns | Platform improvement, personalised experience |
| Order & transaction history | Order IDs, statuses, payment method, payment status, amounts, OTP verification events | Fulfilment, billing, customer support |
2.3 Information from Third Parties
| Third Party | Data Received | Purpose |
| Firebase (Google) | Phone number verification via OTP | Secure login authentication |
| Razorpay | Payment transaction IDs, payment status, Razorpay order IDs, payment signatures | Online payment processing (e.g., re-delivery fees) |
| Google Maps / Google Places | Address suggestions, geocoding, distance calculations | Address entry, service-zone validation, delivery fee calculation |
2.4 Guest Browsing
You may browse stores and explore the Platform without logging in ("Guest Mode"). In Guest Mode, we may still collect limited device and location data to show nearby stores. Placing orders, saving addresses, accessing support, and viewing notifications require login.
3. How We Use Your Information
We use your personal information to:
- Create and manage your account — phone-based OTP login, profile management, and account deletion requests.
- Process and fulfil orders — scheduling pickup and delivery, assigning delivery partners, generating OTPs for pickup/delivery/return verification, and tracking order status through the full lifecycle (Order Placed → Picked Up → In Process → Out for Delivery → Delivered).
- Calculate pricing — item prices, add-ons, store discounts, coupon discounts, GST (CGST+SGST for Haryana; IGST for other states), delivery charges, handling charges, and express delivery fees.
- Facilitate payments — Cash on Delivery (COD) collection and online payments via Razorpay where applicable (e.g., re-delivery/overstay charges).
- Send notifications — order status updates, store change requests, promotional messages, and account-related alerts via push notifications.
- Provide customer support — handle complaints related to pickup, service quality, and delivery through our support ticket system.
- Improve our services — analyse usage patterns, expand to new service areas, and enhance Platform features.
- Ensure safety and compliance — prevent fraud, enforce our Terms & Conditions, and comply with applicable laws.
4. Order-Related Data Sharing
To fulfil your orders, we share necessary information with:
| Recipient | Data Shared | Why |
| Partner stores | Your name, phone number, pickup/delivery addresses, order items, instructions, garment images (if uploaded) | Cleaning, processing, and billing of your garments |
| Delivery partners | Your name, phone number, pickup/delivery addresses, order details, OTP codes | Pickup and delivery execution |
| Payment processors (Razorpay) | Name, phone, email (if available), transaction amounts | Payment processing for online transactions |
We do not sell your personal information to third parties.
5. Location Data
The OCD app requests location permission to:
- Identify stores available in your service zone.
- Pre-fill your city and coordinates on the home screen.
- Validate that your saved addresses fall within an active service area before order placement.
- Enable address pinning on the map when adding or editing addresses.
You may deny location permission and still use the Platform by manually entering addresses. On Android and iOS, you can manage location permissions through your device settings at any time.
6. Push Notifications
With your permission, we send push notifications for:
- Order status changes (placed, picked up, in process, out for delivery, delivered, cancelled).
- Store change requests requiring your review (item modifications or rejections).
- Re-delivery scheduling and payment reminders.
- Account and promotional messages.
You can disable notifications through your device settings, but this may affect timely order updates.
7. Data Retention
| Data Type | Retention Period |
| Account profile | Until you request account deletion |
| Order history | Retained for accounting, tax, and dispute resolution as required by law |
| Saved addresses | Active addresses retained while your account is active; edited addresses are marked inactive (preserved for historical order linkage) |
| Support tickets & uploaded images | Retained for resolution and quality records |
| Device tokens | Cleared on logout; refreshed on login |
When you delete your account, we perform a soft delete — your account is marked as deleted and deactivated, but certain records may be retained where required by law or for legitimate business purposes (e.g., completed order records, financial transactions).
8. Data Security
We implement reasonable technical and organisational measures to protect your data, including:
- Secure API communication over HTTPS.
- OTP-based authentication via Firebase.
- Payment processing through PCI-DSS compliant payment gateway (Razorpay).
- Access controls limiting data access to authorised personnel and partner entities involved in order fulfilment.
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights & Choices
You have the right to:
| Right | How to Exercise |
| Access your data | View your profile, addresses, and order history in the app |
| Update your data | Edit your name and profile photo in the app; add/edit addresses |
| Delete your account | Use "Delete Account" in Profile → triggers soft deletion via API |
| Opt out of notifications | Disable push notifications in device settings |
| Manage location | Control location permissions in device settings |
| Change phone number | Contact support at support@oncleaningduty.com (phone number is locked in-app) |
10. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
11. Cookies & Website Data
Our website may use standard cookies and similar technologies for session management and analytics. The mobile app does not use browser cookies but stores preferences and session data locally on your device (secure storage).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on the Platform with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Grievance & Contact
For privacy-related questions, concerns, or complaints:
- Email: support@oncleaningduty.com
- Phone: +91 8360670254
- Website: https://oncleaningduty.com/contact-us