Refund Policy

Refund policy (Compensation) and Our liabilities


In the unlikely event of loss or damage to an item, OCD will pay compensation. It is considered reasonable for us to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. If found liable, the compensation given will not include extra costs to purchase the Item, including but not limited to shipping costs, tailoring/altering costs, etc.

Our total liability to you in respect of the order is limited to ten times the price we charge for the Services, but not more than ₹2500.00 in case of regular and ₹4000.00 in case of premium service per order, given a proof of purchase is provided, showing the date of purchase and the value of the item.

You must inspect the Items following delivery, and if you believe that Items are lost or damaged, you must inform Us about such loss or damage within 24 hours of receiving the Items. We reserve the right to inspect and take pictures of any alleged damage to any Items.

We will not be responsible for any damage to items which:

  1. do not have the original cleaning instructions ticket attached;
  2. during order placement, were not photographed; or
  3. have been recleaned by you or a third party.

You acknowledge that We are not aware of the value of the Items, and We strongly recommend that you arrange insurance to cover the Items.

We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of clothe/item quality or design.

If you use the Services for any commercial, business or re-sale purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be responsible for any loss or damage, including, without limitation, any colour loss, shrinkage or other damage, resulting from the following:

  1. failure to notify us of any special requirements or instructions for cleaning the Item;
  2. the fact that the Item has no label indicating cleaning instructions;
  3. any existing damage to the Item at the time of pick-up;
  4. any extraneous or hazardous thing left in or on, e.g., pins, jewellery, coins, pens, buttons etc.;
  5. any extraneous packaging provided, including but not limited to: clothes hangers, suit bags;
  6. non acceptance of delivery;
  7. non availability for delivery;
  8. any normal wear and tear;
  9. incorrect labelling on the manufacturer's behalf, or incorrect instructions from you;
  10. items in weight Service.

We do not exclude or limit in any way our liability for:

  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation;
  3. defective/damaged products.

We will not be liable for any consequential loss.

We will not be liable for any damage to buttons, zips, and other similar parts.

Some of our facilities use a permanent heat-sealed sticker ticketing system, or a temporary pin. By placing an order with us, you agree that your Item(s) may be tagged in this manner. We will always try to position these as inconspicuously as possible. We strongly advise you not to remove these stickers, as we cannot accept liability for any damage caused by removal by you or a third party. Please contact Our Customer Service Team for support.

All payments regarding compensation will be paid through the original payment method in case of digital payment method or the details for transfer taken in the Discussion/query.

In the event we issue compensation for damage caused to an item(s) in our care, OCD reserves the right to retain permanent ownership of damaged item(s).